FAQ
What is your shipping policy?
View our Shipping policy page for more information.
What is your return and refund policy?
View our Return and refund policy page for more information.
Do you offer Local Pickup?
We’re happy to offer local pickup as a convenient option for nearby customers.
- Orders placed by 12:00 PM ET Monday through Friday will be ready for pickup the next day.
- Orders placed after 12:00 PM ET or on weekends will be available for pickup on the second business day.
We will contact you via email to confirm the pickup address and time once your order is ready.
What types of products do you offer?
We offer hand-poured candles and handcrafted wooden designs that illuminate your space with calm, beauty, and elegance.
What materials are your candles made from?
Our candles are made with 100% all-natural coconut and soy wax blend and are free from paraffin, carcinogens, toxins, parabens, phthalates, and other harmful substances, making them safe for you and your loved ones.
Are your products cruelty-free?
Yes, all our products are cruelty-free, ensuring no animals are harmed in the making of our candles and wooden designs.
How long should I burn the candle?
A general guideline is to burn a candle for no longer than four hours at a time; this is considered the safest practice and helps prevent uneven burning and potential fire hazards.